Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing our services. We aim to provide the best experience to all our customers. Please read our refund and returns policy carefully.

1. Tour Cancellations by Customer

  • Cancellations made more than 48 hours before the tour: Full refund.
  • Cancellations made within 24–48 hours before the tour: 50% refund.
  • Cancellations made less than 24 hours before the tour: No refund.

2. Tour Cancellations by Us

If we cancel a trip due to unforeseen circumstances (weather, safety, etc.), you will receive a full refund or the option to reschedule.

3. No-Show Policy

Customers who fail to show up at the scheduled departure time will not be eligible for any refund.

4. How to Request a Refund

To request a refund, please contact us via email at info@newline.travel or through our WhatsApp line. Include your booking reference number and reason for cancellation.

5. Processing Time

Approved refunds will be processed within 5–7 business days to your original payment method.

6. Contact Us

If you have any questions about our refund and returns policy, please contact us at:

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